AI customer service for e-commerce is mostly about one thing: the same questions, thousands of times — order status, returns, stock, delivery. Clare AI answers them in seconds with your real order data, in English, Malay, Chinese or 50+ other languages, and hands the genuinely hard cases to your team.
Pull your last 100 tickets and count: for most stores, 70–90% are variations of 20 questions — WISMO (“where is my order?”), return policy, size/stock checks, delivery times, payment issues. That’s exactly the share an AI with a complete knowledge base and live order access can take over (here’s how we measure that honestly). Your team keeps the judgment calls; the machine does the repetition — nights, weekends, sale-day spikes included.
“Most of our messages are 'where's my order?', returns and stock — and Clare AI now answers them in seconds, in English, Malay and Chinese, pulling the real order details. My team finally has time for the customers who actually need a person.”
— Jacyna · E-commerce · Malaysia · verified customer
· Order status with real tracking data
· Returns & exchange policy, step-by-step
· Stock, sizing and product questions from your catalogue
· Delivery zones, fees and timelines
· Payment and voucher questions
· Refund approvals (human-approval step)
· Damaged-item disputes with photos
· Wholesale/bulk enquiries flagged to you
· Anything the knowledge base doesn’t cover — escalated, then added so it’s answered next time
Per-resolution pricing punishes your best months: every sale-season spike multiplies the support bill. A one-time license flips that — your support cost stays flat while your order volume grows. At 5,000 conversations a month over three years: Intercom Fin ≈ $178,200, Zendesk ≈ $270,000, Clare AI ≈ $3,799 all-in (2026 list rates; details on the 2026 cost page). And because it’s self-hosted, your customer data stays yours.
The chat on our homepage is the actual product. Ask it about pricing, setup or languages — then imagine it loaded with your catalogue.
Yes. Connected to your store’s back office, the AI looks up the actual order and answers with its real status and tracking information — not a generic “check your email” deflection. Unconnected, it still answers policy and timeline questions from your knowledge base.
Clare AI is platform-agnostic: it connects to your existing systems (store back office, order database, fulfilment tools) through integrations set up during deployment. It is not an app locked to one storefront vendor.
No. The AI detects each customer’s language and replies natively in 50+ languages from the same knowledge base, at no extra cost per language.
They reach a human. Escalation hands the full conversation to your team, and sensitive actions like refunds can sit behind a human-approval step, so the AI never gives away money on its own.
Per-resolution tools run $88,000–$360,000 over three years at 2026 list rates. Clare AI is a one-time license plus ~$0.01/conversation — roughly $3,799 all-in over three years. Run your store’s numbers.