Privacy Policy

This Privacy Policy explains how Clare AI, operated as a sole proprietorship in Malaysia ("Clare AI", "we", "us"), handles information in connection with the Clare AI website (clareai.tech) and the Clare AI software. By using our website you agree to this policy.

1. The important part: it's self-hosted

Clare AI is deployed on your own server, under your own control, with your own AI model API keys. Your customers' conversations, records, and knowledge-base content are processed on your infrastructure — not ours. In normal operation we do not receive, store, or have access to your end customers' data.

2. Information we collect on this website

• Contact & enquiry details — the name, work email, company, support volume and message you send us through the contact form on the site or by emailing us. We use these only to reply and to help you evaluate, buy, or set up the software.
• Live chat assistant — if you use the on-site AI chat assistant, the messages you type are sent to our AI model provider (currently OpenAI) to generate a reply, and a short recent history is kept during the session. The same applies if you message us on WhatsApp, which is handled via Meta's WhatsApp Business Platform. Please don't enter sensitive personal or account information into the chat. See "Service providers" below.
• No tracking — the website currently uses no third-party advertising or cross-site analytics trackers, and sets no advertising cookies.

3. How we use it

• To reply to your enquiry — we aim to respond within 24 hours — and to help you evaluate, buy, or set up the software.
• To provide, deliver, and support the software and any care plan you purchase.
• To send you information you specifically request. We do not sell your personal information, and we do not send marketing you didn't ask for.

4. Service providers we use

We share limited information only with the providers that help us run the website and business, and only as needed:

• Stripe — processes payments. We never see or store your full card details; Stripe handles them under its own privacy terms.
• OpenAI — powers our AI assistant on both the website chat and WhatsApp. Messages you send to the assistant are transmitted to OpenAI to generate a response.
• Meta (WhatsApp) — if you contact us using the WhatsApp button, your messages are carried over the WhatsApp Business Platform under Meta's own privacy terms so our assistant can reply.
• Email & hosting providers — deliver our contact-form emails and host the website.
• Google Fonts — the site loads web fonts from Google's CDN, so your browser requests them from Google when the page loads.

We disclose information where required by law. We never sell your data.

5. Your rights

Depending on your location (including under the GDPR or CCPA where applicable), you may request access to, correction of, or deletion of the personal information you have given us, and you may opt out of any communications. To make a request, email hello@clareai.tech.

6. Data retention & security

We keep enquiry and contact information only as long as needed to respond to you and to meet our legal obligations, then delete it. We use reasonable technical and organisational measures to protect the limited information we hold.

7. Children

Clare AI is a business product and is not directed to children. We do not knowingly collect personal information from anyone under 16.

8. Changes to this policy

We may update this policy from time to time. When we do, we'll revise the "Last updated" date above. Material changes will be reflected on this page.

9. Contact

Clare AI (sole proprietorship)
Malaysia
Email: hello@clareai.tech